Worst mistakes you can make when selecting an online payroll service.

When selecting an online payroll service, there are many mistakes to avoid. Here are the top things to avoid:

Not evaluating the online payroll service’s customer service.

Let’s say you select your online payroll processing service because they offer the best rate. Then, a week into getting the system initialized for your particular business, you realize there’s no live customer service available. You’re waiting two days to get an email returned from them. Always ask about live customer service capabilities and whether customer service is an additional fee, or hourly rate.

Not asking the online payroll service about ongoing fees or yearly tax table updates.

Services with ongoing fees can be a fair situation, depending on how well the online payroll processing service meets your needs. But, you just don’t want to be surprised about them.

Selecting a young service because of price

There are hundreds of online payroll processors. Picking one that is new to the industry and that has few clients means using a service that has not had years of feedback from companies to refine their service features.

Not having your staff go through the demo of the service

Don’t ever purchase a payroll processing service without having your staff (the people that will actually use the service every week) go through a demo. They are the ones that can best identify the best features for your company, or if any are lacking. Let your team help you.

Modern Business Associates is a professional employer organization. We provide our online payroll processing service as part of our offerings to clients. Why not give us a call to help with this decision?