Business Apology Letter Sample: How to Write a Strong One
  • Business Apology Letter Sample
  • Business Apology Letter Sample: How to Write a Strong One
  • Tips for Writing a Business Apology Letter
  • Business Apology Letter Sample
Everyone makes mistakes. In the business world, losing a customer can be extremely costly. If you make a mistake, a business apology letter is crucial. Letters should generally be written from the perspective of the customer is always right. Business apology letters should be written in a way that encourages them to forgive the mistake. Take a look at the following tips, followed by a business apology letter sample.
Tips for Writing a Business Apology Letter:
  • Pretend you’re the customer and imagine what he or she went through. This will ensure the right tone is set in the letter.
  • Do not make excuses. Take full responsibility for the mistake.
  • Share the steps that will be taken to make sure the same mistake is not made in the future.
  • Offer the customer something (either in cash or in kind) to make up for this mistake and to accommodate what he or she experienced.
  • Close the letter respectfully and mention you would like to continue to work with them.

Business Apology Letter Sample:

Addresser Name
Addresser Address
Addressee Name
Addressee Address
Dear ___________,
It is with great concern and regret we received your (letter, e-mail, phone call, etc.) outlining the problem you had with our service. (LIST THE PROBLEM AND DATE IT OCCURRED).
First and foremost, on behalf of (the company/person who made the mistake), I would like to personally apologize for your inconvenience. We accept full responsibility for the mistake and I assure you we are taking the necessary steps to prevent it from happening in the future. Thank you for bringing this matter to our attention.
We value our customers and ask you to please feel free to continue to provide feedback about our services. If you have any further questions or would like to discuss this matter further, please feel free to contact me at my personal number (provide number). We look forward to continuing serving you as a valued customer.
Thank you for your invaluable support,
Addressee name and signature
Keeping this business apology letter format in mind when writing a letter will help ensure you don’t lose your customers. Always remember they should be treated as assets.
For more free templates and forms, please seeout main Business Forms Online page. We also offer a variety of frequently needed blank business forms, free templates and example letters in our free business form templates news category.
Modern Business Associates is an HR company that focuses on payroll and HR outsourcing.  We routinely work with clients develop business communications. As a Professional Payroll and HR outsource organization, our clients rely on us to help them effectively deal with these kinds of topics.