National Customer Service Week is the first week in October. At MBA, it’s a year-long celebration.
Here at MBA we are always focused on customer service because we are a service company. This week is an opportunity to underscore our commitment to our customers.
The statistics clearly illustrate the importance of emphasizing quality customer service. According to an American Express survey, 59% of Americans will try a new company for a better client service experience.
MBA stands head and shoulders above our competitors in the PEO industry when it comes to customer loyalty. That is because we believe that every interaction we have with our clients is an opportunity to win them over again. We care about our clients’ success and share in every victory, large or small.
At MBA, customer service is an attitude, not a department. Everyone in our organization plays a vital role in serving our clients and making the “MBA Difference.”
Excellent customer service begins with company culture. For the past ten years, MBA has had the honor of being named one of the Tampa Bay Business Journal’s Best Places to Work. We believe in serving our employees as our internal customers first by investing in our workforce and cultivating an ideal work environment.
This week MBA is celebrating Customer Service Week with employee games and prizes, but we work every day to show our clients that we are extension of their team – not just an HR outsourcing solution.